cd dvd rom drives not recognized

I installed Vista Beta 2 Build 5384 on my computer last night, and now both of my two CD-ROM/DVD-ROM drives aren't working! They're showing up in the Device Manager, but not in My Computer. They're also not running any of the discs I insert. In the Device Manager, it says:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
The Check for Solutions button will not work since I can't connect to the internet yet (my WiFi receiver's driver is also not working, so I need to reinstall it... only I can't, since the optical drives aren't working). I'm currently on another computer. Also, when I click on the Update Driver button, it gives me this message:
"Windows encountered a problem installing the driver software for your device. There was a problem installing this hardware: CD-ROM Drive"
I tried unplugging the drives, turning on my computer, restarting, and turning back off my computer and plugging them in again, but nothing happened.
Any help would be great, since I can't access the internet on that computer or read discs. I was going to do an OS reinstall, until I remembered that I can't read discs...
Thanks in advance for any help!

So no solution but I am having the same issue with my 2 LG DVD drives.
John0
"Master Devwi" <Master Devwi@discussions.microsoft.com> wrote in message

I installed Vista Beta 2 Build 5384 on my computer last night, and now both of my two CD-ROM/DVD-ROM drives aren't working! They're showing up in the Device Manager, but not in My Computer. They're also not running any of the discs I insert. In the Device Manager, it says:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
The Check for Solutions button will not work since I can't connect to the internet yet (my WiFi receiver's driver is also not working, so I need to reinstall it... only I can't, since the optical drives aren't working). I'm currently on another computer. Also, when I click on the Update Driver button, it gives me this message:
"Windows encountered a problem installing the driver software for your device. There was a problem installing this hardware: CD-ROM Drive"
I tried unplugging the drives, turning on my computer, restarting, and turning back off my computer and plugging them in again, but nothing happened.
Any help would be great, since I can't access the internet on that computer or read discs. I was going to do an OS reinstall, until I remembered that I can't read discs...
Thanks in advance for any help!

Try the upperfilters / lowerfilters fix from XP, it worked for me and a few others in this forum
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553#XSLTH3121121124120121120120
"J Smith" wrote:

So no solution but I am having the same issue with my 2 LG DVD drives.
John0
"Master Devwi" <Master Devwi@discussions.microsoft.com> wrote in message I installed Vista Beta 2 Build 5384 on my computer last night, and now both of my two CD-ROM/DVD-ROM drives aren't working! They're showing up in the Device Manager, but not in My Computer. They're also not running any of the discs I insert. In the Device Manager, it says:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
The Check for Solutions button will not work since I can't connect to the internet yet (my WiFi receiver's driver is also not working, so I need to reinstall it... only I can't, since the optical drives aren't working). I'm currently on another computer. Also, when I click on the Update Driver button, it gives me this message:
"Windows encountered a problem installing the driver software for your device. There was a problem installing this hardware: CD-ROM Drive"
I tried unplugging the drives, turning on my computer, restarting, and turning back off my computer and plugging them in again, but nothing happened.
Any help would be great, since I can't access the internet on that computer or read discs. I was going to do an OS reinstall, until I remembered that I can't read discs...
Thanks in advance for any help!

This solution worked for me. I have a Pioneer DVDROM and Memorex 16x DL DVD RW. Upon restart the devices were recognized and appeared in what used to be "My computer"...now named "computer". Thanks for posting the fix.
"Keith" wrote:

Try the upperfilters / lowerfilters fix from XP, it worked for me and a few others in this forum
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553#XSLTH3121121124120121120120
"J Smith" wrote:
So no solution but I am having the same issue with my 2 LG DVD drives.
John0
"Master Devwi" <Master Devwi@discussions.microsoft.com> wrote in message I installed Vista Beta 2 Build 5384 on my computer last night, and now both of my two CD-ROM/DVD-ROM drives aren't working! They're showing up in the Device Manager, but not in My Computer. They're also not running any of the discs I insert. In the Device Manager, it says:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
The Check for Solutions button will not work since I can't connect to the internet yet (my WiFi receiver's driver is also not working, so I need to reinstall it... only I can't, since the optical drives aren't working). I'm currently on another computer. Also, when I click on the Update Driver button, it gives me this message:
"Windows encountered a problem installing the driver software for your device. There was a problem installing this hardware: CD-ROM Drive"
I tried unplugging the drives, turning on my computer, restarting, and turning back off my computer and plugging them in again, but nothing happened.
Any help would be great, since I can't access the internet on that computer or read discs. I was going to do an OS reinstall, until I remembered that I can't read discs...
Thanks in advance for any help!

It worked for me until I loaded Slysoft's AnyDvd onto my machine. It adds another file to the Lower Filters, and then the drives do not work & the software fails to load.
www.slysoft.com
Any ideas on how to modify the registry to resolve?

You might check Microsoft article 320553. It worked for me when my cd drives disappeared. -- Asus P4P800E-Deluxe Intel P4 3.2 512 Mb DDR400 Asus Radeon 9550 Video Card
"Master Devwi" wrote:

I installed Vista Beta 2 Build 5384 on my computer last night, and now both of my two CD-ROM/DVD-ROM drives aren't working! They're showing up in the Device Manager, but not in My Computer. They're also not running any of the discs I insert. In the Device Manager, it says:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
The Check for Solutions button will not work since I can't connect to the internet yet (my WiFi receiver's driver is also not working, so I need to reinstall it... only I can't, since the optical drives aren't working). I'm currently on another computer. Also, when I click on the Update Driver button, it gives me this message:
"Windows encountered a problem installing the driver software for your device. There was a problem installing this hardware: CD-ROM Drive"
I tried unplugging the drives, turning on my computer, restarting, and turning back off my computer and plugging them in again, but nothing happened.
Any help would be great, since I can't access the internet on that computer or read discs. I was going to do an OS reinstall, until I remembered that I can't read discs...
Thanks in advance for any help!